Manager of Residential Mortgage Loan Servicing

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Job #: 15863
Status: Inactive / Filled
Title: Manager of Residential Mortgage Loan Servicing
Job Location: Alabama
Base Compensation: $80,000 — $100,000
Total Compensation: $90,000 — $115,000
Benefits: Excellent - Above Market
Is Employer Willing to Relocate?: Yes
Other Relocation Information: $5,000-$10,000 for all expenses
Employment Type: Full Time / Direct Hire
Job Categories: Mortgage Banking; Retail Banking
Industries: Banking; Financial Services


Client is a rock solid financial institution that has the financial and human capital needed to grow all of its financial services, with residential mortgage lending being its flagship product. Client is a leader in its industry segment and offers competitive compensation, excellent benefits, and ample opportunity for career growth.


The incumbent will be responsible for overseeing all functions within the servicing area for the entire life cycle of all mortgage and consumer loans, both in-house and through third parties. He or she will manage 8-10 people and thus will require strong management and customer service skills. The responsibilities and duties of this position are divided into three areas: Mortgage Loan Servicing - Retail, Correspondent and Participations (65%): This includes new loan set-up, post-closing loan documentation (titles, recorded mortgages, etc.), monitoring of taxes flood and home owners insurance, and the managing of loan modifications, payoffs and releases. The hired person will also manage all third party relationships for sub-servicing such as RE tax monitoring, insurance, releases and recordings. The incumbent is responsible for managing the FICS system, coordinating the delivery of loans sold to Fannie and Freddie, and making recommendations for changes to lending policies and procedures. This Manager position also oversees year-end tax reporting, coordinates servicing related compliance and HMDA, apprises senior management of trends and developments in the market, and is a resource for the training department. Consumer Loan Servicing (15%): Responsibilities are similar to above and include management of post-closing documents, monitoring of auto insurance, pay-offs and releases, rate and payment adjustments, and insurance drafts and financial reporting. Performance Management (20%): The incumbent will manage employees in both the Loan Servicing and Title departments, and will be responsible for regular performance reviews, coaching and training. He or she terminates, disciplines, and makes salary recommendations for all direct reports. The Manager will ensure compliance with all applicable state and federal laws, and company procedures and policies. The hired person will maintain integrity and ethics in all actions and conversations with, or regarding the company employees, customers and their accounts, and will comply with privacy act directives.


Completion of a Bachelor's degree in Marketing, Finance, Business, or a related field Candidates also need a minimum 8-10 years of residential mortgage loan servicing and funding and reporting experience, to include at least 3 years in managing the department. Candidates must have experience in all areas of mortgage loan servicing, as described in the position description. This is not a risk management related position, so a background in this area will not be a good candidate. Individuals must be good managers and have strong written and verbal communication skills, and have the ability to multi-task while demonstrating accuracy and attention to detail.


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